FAQs

You will find answers to some of the most frequently asked questions
Booking the tour

1. How early in advance should I book?

Booking early (shortly before your arrival to Rhodes or soon upon your arrival) is recommended for tours during peak season (July, August, September). Travelers visiting Rhodes for one day or with a very limited time frame should consider booking their tour as far in advance as possible.

2. What is the latest I can book the trip?

We gladly accept last-minute reservations. You can pop into our office until 22:00 (in peak season you will find us there even until 23:00). Our Booking Engine has live availability for reservations up to 12 hours before the departure on most of our tours. But surely, to avoid any disappointment, especially during the peak season, it is recommended to check the availability & book your tour at least 3 days in advance.

3. The date I want to book the tour is blocked out/ not available?

If your preferred date is blocked out or you do not find it in the calendar, do not hesitate to reach out to us, we may be able to offer you an alternative.

4. Are tours available all year round?

At the moment, we operate only during the Summer Season (April to October). Some tours are also available in November (Lindos Express, Private Tours).

5. How do I choose the right tour for me?

We believe that nowadays travelers are very experienced and truly know what type of activities they prefer. All our tour descriptions are very informative and detailed so that it is easy to understand if the activity suites your taste and interests. You should check if the tour has a pick up from your resort, if the tour provides enough free time on sights, if the tour has a tour guide, if there are any additional expenses that are not included in the price of the tour (food, tickets), what language is the tour (mostly for non-English speakers), are there swimming stops, and so on. We want our customers to be well informed about the service/ product they are about to purchase.

If shared group tours seem not to suit any of your preferences, we also offer set and tailored private tours. Make sure to check them out!

6. Where and how is it best to book my tour?

The easiest way to book is at our office. Come and meet our tour advisors, Manos, Gunta, Giannis, and receive all the information, suggestions, tips, leaflets, maps… We like meeting our customers.

If you prefer to pre-book the tours but pick-up your tickets and arrange the payment upon your arrival, do not hesitate to get in touch with us by e-mail. We will make all the arrangements, and you can come to our office when you arrive in Rhodes.

If you prefer online booking, do check our Booking Engine (BOOK NOW). It offers real-time availability, an easy booking procedure, and instant booking confirmation to your email.

If you can not reach us out, you can always ask at your hotel front desk to give us a call and help you with your booking.

We also offer some of the tours through various Booking Channels, like Viator, Get Your Guide, Shore Excursions, Booking.com, Klook.

7. I’m having problems with online booking. Are there any other options?

Yes, of course! You can email or message us, and we will provide you with alternative booking/ payment options.

8. How do I know that my tour is booked?

Your tour is booked only if you have received your Booking Confirmation. It is either a printed Voucher, a PDF Voucher or the Booking Confirmation e-mail for online bookings.

Group Size & Information on Coaches

1. How big are the groups on shared group tours?

Our coaches for shared group tours are medium-size 31 seats. If necessary, we also use the Minibus 10 seats and the Minivan 7 seats. The same applies to port transfers. Occasionally, we also use 50 seat coaches for port transfers on boat trips.

2. Can I pre-book a specific seat?

Unfortunately, because of logistical reasons, we do not provide the option to pre-book a specific seat. We only offer for people with reduced mobility to reserve front seats (should be requested and confirmed by us in advance).

3. Can I take food/ drinks with me during the trip?

Drink bottles are allowed on the coach. We do not allow food, snacks (especially ice-cream) on board.

4. Are there toilets on your coaches?

We are sorry, but there are no on-board toilet facilities. We do not have to cover significant distances on our tours. There are public and private WC’s on sites. If necessary, your driver can make a comfort break wherever it is possible. There are toilet facilities on all the boats and ships.

5. Are there WiFi facilities on your coaches?

This is the question that is being asked more and more frequently. At the moment, we do not have WiFi onboard. Firstly, there is very poor or no WiFi coverage in many areas. It would be very unfair to promise the service that we can not guarantee. Secondly, why not relax, disconnect, take in the beautiful scenery, make some new photos and then catch up with all the updates when you get back to your accommodation or have a break at a cafe.

Age/ Groups/ Discounts

1. Can my children come on your tours?

Yes, of course! All the tours can accommodate children. Most of the tours (except Scuba Diving, Snorkeling Tour, Jeep Safari Tour) have children discount (up to 10 years old – 50% discount).

2. Can I have a baby car seat on the tour?

On the shared group tours, we do not provide baby car seats. Infants up to 3 years old can be seated on the parent’s lap. If a seat is needed, the infant can be booked as a child and will have a seat. Special arrangements for children (baby car seats, boosters) are arranged on Private Tours.

4. Is there any age limit?

No. From a baby to over 100 years young, we take passengers of all ages. If there is any concern, we suggest inquiring about the physical demands of particular tours.

3. We are a group of 4, do we have any discount?

We consider groups with at least 10 persons. Our tours are very reasonably priced (the size, the quality, the offered services), therefore we do not have a special discount for a party of 4. Every group request is examined individually depending on the season, availability, group size. Email us and we will let you know if we are able to give a special offer for your particular group.

4. I will buy more than one trip, do you have any discount?

Occasionally, we provide special offers that are available only at our office and the Booking Engine. Make sure to check our Facebook announcements and ask our tour advisors upon your booking or email us.

5. Do you have any discounts for seniors?

We have designed tours so that we can offer the best possible price for all the participants. Unfortunately, we do not have any special discounts for senior passengers. EU Citizen Seniors can benefit from discounts in all the Archaeological Sites & Museums (please note, must present a valid ID or Passport).

Pick-up/ Entrance tickets/ Language

1. Do you pick me up from my Hotel?

Until now, we provide pickups in five areas – Ialyssos, Ixia, Rhodes Town (including Cruise Port), Kallithea, and Faliraki. Depending on the hotel location, we either arrive at the hotel reception or indicate the closest & most convenient pickup place. We offer a list of all the pickup points on our website.

2. Where do you pick your Cruise Ship passengers?

As an official Tour Operator, we have special permission to drive inside the Cruise Port to pick up passengers. The pickup is in front of the Cruise Ship, close to the gangways. DO NOT WALK OUTSIDE THE PORT. Sometimes, there are too many coaches parked in front of the Ship, therefore, we stop either at the front or the back of the ship. For shared group tours, we always have our representative holding a cherry-red “Manos Going” Logo. For private tours, you will find your Name tag on the vehicle’s window. In case you do not see Manos Going, get in touch with us!

3. My hotel is in the Medieval Town of Rhodes, can you pick me up?

Unfortunately, we can not drive inside the Medieval Town. We have one pickup point for all the hotels/ accommodations of the Medieval Town at the Bus Stop outside the Marina Gate (Thallasini Gate), opposite Kolona Port.

4. I am staying in Airbnb, can you pick me up?

Usually, Airbnb’s are a little bit further away from resort areas. Our pickup points & times are fixed, so you should check the map or consult us for the closest pick point to your accommodation. If you are booking your tour online, you can choose the closest Hotel or click in the box “Your hotel is not in the list?”, and specify your address. We will then modify your booking and inform you about the closest pickup location.

5. I am staying in Kiotari/ Kolymbia/ Lindos/ Paradeisi/ Tholos… can I join any of your tours?

Yes, of course, you can join our tours. You can arrange your transportation until the closest pickup point and enjoy the tour with us. The first/ last pickup point on the West-side is in Ialyssos at the Filerimos Village Hotel. The first/last pickup point on the East-side is in Faliraki at the Mc Donald’s. You can also come to our office in Ixia and be picked up from there!

6. When should I get to the pickup point?

We kindly advise being present 10 minutes before your pickup time. Due to waiting restrictions, our tours can’t wait for you if you’re late.

7. Do I need to bring any documentation with me to check-in for my tour?

You should take with you either your printed Booking Confirmation Voucher or your electronic version of your Booking Confirmation. Please note, on the Marmaris (Turkey) trip, you also need your Passport (for some EU countries just the ID).

8. Are the entrance tickets to the sites & museums included in the tour price?

No. You pay for access to sites & museums as you arrive. On most of the trips, you have free time to explore the area. All our tour descriptions will inform you if there are any sites that require extra entrance tickets. We always suggest carrying extra cash, as many locations accept only cash payments.

9. Can I skip visiting individual sites when I am on tour?

Yes, of course, you do not have to pay to enter all the sites or participate in all the activities visited on your tour. If you want to skip some ruins and have lunch/ drink while reading your book with a beautiful view, you absolutely can.

10. In what language are the tours?

Our guided tours are in English. At the moment, we do not offer shared group tours in any other language. Tour guides with different languages can be contracted for private tours with customized itineraries. Popular trips like Lindos Express, Symi Island Cruise, Lindos Cruise, do not have tour guides, therefore there should be no problem with the language. There are clear and simple arrival/ departure time announcements on board.

Cancellation/ No-show/ Emergency

1. What is your cancelation policy?

Please, check our Terms & Conditions/ Cancelations & Variations for detailed information.

2. Do you cancel the tour if not enough people have booked?

It depends on the tour. It rarely happens during the Summer Season. If in case the tour must be canceled, we will make sure to offer an alternative option.

3. Are tours canceled due to bad weather?

No worries about the coach tours, they operate in all weather conditions – shine or rain! Boat trips, yes, can be canceled due to bad weather conditions. Port authorities can restrict boats from departing. If your trip needs to be canceled, we will do our best to inform you in advance, or else we will meet you at the pickup/ departure point to discuss your options in person.

4. Will you wait for me if I am late?

We understand that unexpected situations may happen. We can wait up to 5 minutes at your pickup point. unfortunately, we can not wait longer to avoid delays and disappointment/ stress to other participants. If you are running late, call us on +6941408210 so that we can discuss your options.

5. I do not feel well, can I reschedule my trip?

If requested up to 12 hours (for shared group tours) or up to 24 hours (for private tours) before tour departure, you may reschedule your booking to a different date free of charge (subject to availability). Reschedules requested under 12 hours before the tour are subject to availability and will incur a rescheduling fee. Please note, entrance fees, tickets, and other non-refundable third-party services will not be refunded.

6. Where is your bus? I am already waiting for 15 minutes

Unexpected situations might happen (heavy traffic, passengers are late on every pickup point, we are stuck behind another coach in one hotel…). If we have your phone number, we will be trying contacting you to warn about a possible delay. Most of the time, we do not have our passengers’ phone numbers. If your pickup is more than 15 min late, please CALL US to +6941408210 (if you do not have a cell phone, you can always kindly ask somebody to give us a quick call, and we will call back). Do not email in Emergency situation, all the emails (or facebook messages) are checked only during office hours from 09:00 am-10:00 pm). We have a GPS on all our coaches, so we will be able to let you know where the coach is and when it is picking you up.

7. The red Manos Gong coach passed by and did not stop to pick me up?

We have several same red-color Manos Going coaches. If it did not stop, most likely, it is on another tour. If your pickup is more than 15 min late, please CALL US to +6941408210 (if you do not have a cell phone, you can always kindly ask somebody to give us a quick call, and we will call back). Do not email, all the emails (or facebook messages) are checked only during office hours from 09:00 am-10:00 pm). We have a GPS on all our coaches, so we will be able to let you know where the coach is and when it is picking you up.

After the Tour

1. How can I give my feedback?

Your feedback is always welcome! You can email info@manosgoing.com if you wish to discuss your experience or suggest improvements. You can come and see us in our office at any time! You can also leave a review on our Website, Tripadvisor, Google Reviews, and Facebook.

2. Should I tip the driver, the tour guide, the captain?

Honestly, nobody would refuse a little bonus, it is always welcome and highly appreciated. But it is entirely up to you.

3. I forgot my hat/ phone (hopefully not) on the coach, can you help me?

As soon as you realize that something is forgotten on the coach/ boat, do get in touch with our office. We will make sure to search for your item ASAP. After tours, all the coaches/ boats are cleaned and prepared for the next tour, and in case something is found, the driver would bring it to our office.

Your question is not answered?

If you can’t find the answer you’re looking for, do not hesitate to contact us directly. Our friendly team will get back to you ASAP.

Get in Touch

Have a Question?

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